RETURNS POLICY

This Returns Policy is subject to, and incorporated into, the City Theatrical Terms and Conditions of Sale. All terms used but not defined herein shall have the meanings assigned to them in such Terms and Conditions of Sale.

All returns must have prior approval from City Theatrical and must include a Return Merchandise Authorization (RMA) number. Subject to other terms herein, an RMA number must be requested by you and issued by City Theatrical within thirty (30) days of Order shipment, and you may request such an RMA number by contacting City Theatrical Customer Service at 800-230-9497 or by e-mailing info@qolorflex.co.uk. Returned Products must be received by City Theatrical within twenty (20) days of RMA number issuance or the RMA will be canceled.

Returns are subject to the conditions below:

• All returns must follow the RMA process and documentation requirements as identified by City Theatrical when the RMA is executed by the customer.
• Any returned Product must be in the original packaging in as-new condition, with the return shipping prepaid by you, the customer. Such returned Product must be shipped with sufficient packaging material to ensure such Product retains its condition and is resaleable. All manuals, warranty cards and ancillary items must also be in saleable condition.
• The RMA number must be marked clearly on the external shipping packaging, and an RMA Packing Slip must be included inside the package with the returned Product(s).
• A restocking fee of 15% of any returned Product’s value (the “Restocking Fee”), as identified in the Order, will be applied to such returned Product. For the purposes of calculating the Restocking Fee, only the listed price of the returned Product will be considered, and all taxes and shipping discounts and shipping fees for the Order will not be included. The Restocking Fee shall also apply to Orders that are cancelled by you, for any reason, after they have already shipped from City Theatrical; the Restocking Fee shall not apply to Orders that are cancelled by you, for any reason, before they have already shipped from City Theatrical.
• All shipping and handling fees for Orders are non-refundable.
• You, the customer, are responsible for payment of all shipping fees for all return Products, regardless of the reason for the return.
• A credit memorandum will be issued, if applicable, or original Order refunded after completion of City Theatrical’s inspection and validation of any returned Product.
• Any returned Product that has not been authorized by an RMA will not receive credit. This General Returns Policy is subject to the exceptions below. City Theatrical encourages you to order samples before placing large Orders to ensure all Products meet your requirements.

• The following Products are non-returnable and non-refundable:
• Products sold as custom products and Products that are custom-manufactured, custom-assembled or special-ordered. Orders for such Products are also non-cancellable.
• Products that have been used. o Products that have been damaged due to water, lightning, voltage spikes, misuse or improper installation.
• Products shipped to you more than thirty (30) days ago.
• Aluminum channel and companion lenses and diffusers.
• Sample kits.
• Products sold as non-returnable, including, but not limited to, clearance and discontinued Products.

All packaging and Products are carefully inspected by City Theatrical prior to shipment to you. If any Product is damaged during shipment by the carrier, please contact your assigned City Theatrical Sales Representative via phone or e-mail within five (5) calendar days of delivery to initiate an RMA/damage claim, providing reasonable detail as to the extent of such damage. City Theatrical is not responsible for any damage claims submitted after five (5) calendar days of such delivery to you.

Returns related to defective Products shall be handled as outlined in this Returns Policy; however, any warranty claims related to defective Products should be handled as indicated in Section 4 of the City Theatrical Terms and Conditions of Sale. As noted in the City Theatrical Terms and Conditions of Sale, City Theatrical excludes and disclaims any and all warranties or representations, whether express or implied, as to the Products, including any implied warranty of merchantability or fitness for a particular purpose. City Theatrical does not adopt or extend any warranty terms offered by the Products’ manufacturers but passes any such warranty terms to you. To the extent that a Product’s manufacturer(s) warrants such Product, all warranty claims should be submitted to City Theatrical, and City Theatrical will cooperate with such Product’s manufacturer(s) directly to resolve the warranty claim. To the extent that a Product’s manufacturer(s) does not provide any warranty for such Product, City Theatrical shall provide a limited ninety (90) day warranty to you for such Product, pursuant to which City Theatrical's sole obligation and your sole remedy will be, in the event of a discovered defect of such Product and at City Theatrical’s sole option, to (i) replace the defective Product or (ii) refund to you the purchase price paid, pursuant to the applicable Order, for such defective Product, subject to the relevant portions of the City Theatrical Returns Policy.

Refunds and exchanges are typically processed and resolved within seven (7) calendar days of City Theatrical's receipt and inspection of the relevant Product(s).

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